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Questions and answers

Here are some questions you've asked us about Virgin Money Giving.
If you have a new question you would like answered, please get in touch. You'll also find lots of practical information about Virgin Money Giving in our help guides.

Fundraiser and donor questions

Which charities are on Virgin Money Giving?

Virgin Money Giving is open to all UK charities, but they need to register with us before you can make a donation or start fundraising for them.
If you can’t find your chosen charity on Virgin Money Giving at the moment, please complete our quick form and we’ll invite them to join.

How do I find my charity on Virgin Money Giving?

You can search for a charity by typing their name or registered number into the box on our homepage.
If you can’t find your chosen charity on Virgin Money Giving it might be because they haven’t registered with us yet. Please complete our quick form and we’ll invite them to join.

Can I set up a regular donation to my charity?

Yes – you can make regular or one-off donations directly to charity using Virgin Money Giving. In order to validate your card a small transaction will be authorised against your account but no payment will be taken.

Can my donation be anonymous?

Yes. If you’re sponsoring a friend we’ll ask whether you would like to leave your name and a message on their fundraising page. If you’d like to remain anonymous, simply leave the ‘Leave your name / nickname (optional)’ box blank.
However we’ll still need to pass your details to the charity so they can accept your donation and Gift Aid. Charities can only use your details if you agree to it, so you won’t hear from them again if you don’t want to.

Should I give my account details over the phone?

Fraud over the phone – or Vishing – is when a fraudster calls claiming they’re from your bank or some other trusted organisation such as Virgin Money Giving. It is easy for them to convince you too, since they can both fake the telephone number on the screen and do their research to find out some of your personal details. Remember though, Virgin Money Giving will never ask you for financial details like your card number or security code (even by tapping it into your phone keypad)

Gift Aid and fees

Does Virgin Money Giving collect Gift Aid?

Yes – whenever someone makes a donation or sponsors a friend we’ll ask if they’re eligible for Gift Aid.
If they are and agree to claim Gift Aid, we’ll reclaim the Gift Aid from HMRC and it will be passed on to the charity in full.
Gift Aid is the simple way to increase the size of your donation, and because it’s reclaimed from the Government it won’t cost you any extra. Find out more about Gift Aid here.

Do the fundraising totals shown on Virgin Money Giving include Gift Aid?

No. The fundraising totals you see on fundraisers' and charity’s pages don't include Gift Aid. We’ll let you know how much extra has been raised as Gift Aid underneath.

Where can I find out about Virgin Money Giving’s fees?

See a breakdown of our charity fees.
Remember, because Virgin Money Giving is not-for-profit our fees are just enough to cover our operating costs. Should we make any money over and above this in future, we’ll always use it to reduce our fees further or improve our services. Also these fees only apply to charities – it’s completely free for fundraisers and donors to use our website.

Will Virgin Money Giving’s fees go up in the future?

Because Virgin Money Giving is not-for-profit, our fees are just enough to cover our operating costs. Should we make any money over and above this in future, we’ll always use it to reduce our fees further or improve our services.
Although we can't promise that our running costs won't rise in the future (for example if card companies increase their handling fees), you can rest assured our fees will always be as low as possible and we don’t aim to make a penny.

Other questions

What makes Virgin Money Giving so special?

Virgin Money Giving is not-for-profit, this means our charges are only enough to cover our operating costs. Our aim is to help charities and fundraisers raise as much as they can.
We’re also offering a market-leading website and making life easier for charities with our customisable reporting system. And don’t forget, we’re the official fundraising website for the Virgin London Marathon. Find out more about us.

What support does Virgin Money Giving get from Virgin Money?

Virgin Money give their time, expertise and support to Virgin Money Giving, which allows us to run efficiently and ensure we can process donations quickly, securely and reliably.

Can companies donate to charity through Virgin Money Giving?

Anyone from a company can make a donation or sponsor a fundraiser by registering with us in the usual way and making their payment with a corporate credit or debit card.
If your business would like to donate but you’re unsure what to do, please call our support team on 03456 09 10 46 or speak to your chosen charity.

Is the Virgin Money Giving website accessible for people with disabilities?

Our web design team are working to ensure Virgin Money Giving complies with the Web Accessibility Initiative guidelines set out by the W3C organisation.
If you have any trouble using our website with certain web browsers or other software like screen readers, please let us know by emailing theteam@virginmoneygiving.com or calling us on 03456 09 10 46.

What should I do if I see an offensive message or photo on Virgin Money Giving?

We screen the posts on Virgin Money Giving to try and stop abusive or offensive content appearing on our website. But if you’ve seen something you feel is inappropriate, please let us know about it by clicking '
report content
' at the bottom of the screen.
We promise to investigate any issues and if a post is offensive or libellous in our opinion, or it breaks the Virgin Money Giving terms and conditions, we’ll remove it.
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